Welcome to GRIT. - We are committed to delivering premium functional wellness products that support your active lifestyle. This policy outlines our shipping procedures and refund terms in compliance with the Consumer Protection Act, 2019 and other applicable Indian laws.
We currently ship our products across India. Our primary operations are based in Delhi/NCR, and we partner with reliable courier services to ensure timely and safe delivery.
Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) from the date of order confirmation.
| LOCATION | ESTIMATED DELIVERY TIME |
|---|---|
| Delhi/NCR | 2–4 business days |
| Metro Cities | 3–5 business days |
| Other Cities & Towns | 5–7 business days |
| Remote Areas | 7–10 business days |
Free Shipping: On orders above ₹300 across India. Standard Shipping: ₹100 for orders below ₹300.
Before Dispatch: Free cancellation. After Dispatch: Orders cannot be cancelled but may qualify for return.
Email: support@gritxlabs.in | Phone: +91-8130221982.
Eligible: Damaged, wrong product, expired, missing items. Not Eligible: Change of mind or used products.
- Contact support with photos/videos
- Approval within 24–48 hours
- Pickup arranged (where applicable)
- Quality check at our facility
- Refund or replacement processed
Timeline: 5–7 business days for Cards/UPI. Refunds reflect actual amount paid after discounts.
Report non-delivery within 48 hours and transit damage within 24 hours with video evidence.
All products are quality-checked, properly packaged, and shipped with valid expiry dates.
Customers must provide accurate data, inspect products immediately, and report issues within specified timelines.
National Consumer Helpline: 1800-11-4000
Website: consumerhelpline.gov.in
Jurisdiction: Delhi, India.
We are not liable for delays caused by natural disasters, government actions, pandemics, or telecommunications outages.
We reserve the right to modify this policy at any time. Continued use of our website constitutes acceptance of updates.
