Welcome to GRIT. - We are committed to delivering premium functional wellness products that support your active lifestyle. This policy outlines our shipping procedures and refund terms in compliance with the Consumer Protection Act, 2019 and other applicable Indian laws.
Shipping Policy
1.1 Shipping Coverage
We currently ship our products across India. Our primary operations are based in Delhi/NCR, and we partner with reliable courier services to ensure timely and safe delivery.
1.2 Processing Time
Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) from the date of order confirmation.
1.3 Delivery Timeline
| LOCATION | ESTIMATED DELIVERY TIME |
|---|---|
| Delhi/NCR | 2–4 business days |
| Metro Cities | 3–5 business days |
| Other Cities & Towns | 5–7 business days |
| Remote Areas | 7–10 business days |
1.4 Shipping Charges
Free Shipping: On orders above ₹300 across India. Standard Shipping: ₹100 for orders below ₹300.
Cancellation Policy
2.1 Cancellation by Customer
Before Dispatch: Free cancellation. After Dispatch: Orders cannot be cancelled but may qualify for return.
2.2 How to Cancel
Email: support@gritxlabs.in | Phone: +91-8130221982.
Return & Refund Policy
3.1 Return Eligibility
Eligible: Damaged, wrong product, expired, missing items. Not Eligible: Change of mind or used products.
3.2 Return Process
- Contact support with photos/videos
- Approval within 24–48 hours
- Pickup arranged (where applicable)
- Quality check at our facility
- Refund or replacement processed
3.3 Refund Process
Timeline: 5–7 business days for Cards/UPI. Refunds reflect actual amount paid after discounts.
Logistics & Quality
4. Non-Delivery & Transit
Report non-delivery within 48 hours and transit damage within 24 hours with video evidence.
5. Quality Assurance
All products are quality-checked, properly packaged, and shipped with valid expiry dates.
6. Customer Responsibilities
Customers must provide accurate data, inspect products immediately, and report issues within specified timelines.
Legal & Support
7. Dispute Resolution
National Consumer Helpline: 1800-11-4000
Website: consumerhelpline.gov.in
Jurisdiction: Delhi, India.
8. Force Majeure
We are not liable for delays caused by natural disasters, government actions, pandemics, or telecommunications outages.
9. Policy Updates
We reserve the right to modify this policy at any time. Continued use of our website constitutes acceptance of updates.
Elite Performance
Functional performance, pocket-sized. Engineered for athletes. Built for everyone.
Elite Performance
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