1.1 Shipping Coverage

We currently ship our products across India. Our primary operations are based in Delhi/NCR, and we partner with reliable courier services to ensure timely and safe delivery.

1.2 Processing Time

Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) from the date of order confirmation.

1.3 Delivery Timeline

1.4 Shipping Charges

Free Shipping: On orders above ₹300 across India. Standard Shipping: ₹100 for orders below ₹300.

2.1 Cancellation by Customer

Before Dispatch: Free cancellation. After Dispatch: Orders cannot be cancelled but may qualify for return.

2.2 How to Cancel

Email: support@gritxlabs.in | Phone: +91-8130221982.

3.1 Return Eligibility

Eligible: Damaged, wrong product, expired, missing items. Not Eligible: Change of mind or used products.

3.2 Return Process

1. Contact support with photos/videos
2. Approval within 24–48 hours
3. Pickup arranged (where applicable)
4. Quality check at our facility
5. Refund or replacement processed

3.3 Refund Process

Timeline: 5–7 business days for Cards/UPI. Refunds reflect actual amount paid after discounts.

4. Non-Delivery & Transit

Report non-delivery within 48 hours and transit damage within 24 hours with video evidence.

5. Quality Assurance

All products are quality-checked, properly packaged, and shipped with valid expiry dates.

6. Customer Responsibilities

Customers must provide accurate data, inspect products immediately, and report issues within specified timelines.